Crownpokies Privacy and Data Protection

How Crownpokies Handles Your Personal Data

When players search for Crownpokies Casinos AU, one of the first questions is what information we actually hold and why. At sign-up, we collect the details provided when an account is opened with an email and password or a Google account, together with the account currency chosen at that step. This information lets us run the account, process the deposit and withdrawal methods available at Crownpokies, and confirm the email address tied to the profile.

Verification Documents

Before a withdrawal is paid out, we ask for a photo ID, proof of address and proof of the payment method used. These documents confirm that the person requesting a payout is the account holder and that the funds are moving through a method that genuinely belongs to them. We do not request documents beyond these three categories as part of standard verification.

All pages on the site, including the registration form, the cashier and the account dashboard, run on SSL encryption, which protects data in transit between a player's device and our servers.

Why We Collect This Information

We collect identity and payment documents strictly to confirm who is withdrawing and from which source, and to comply with the obligations attached to our licence. The account currency and email collected during registration are used to run the wallet, send notifications about bonuses and free spins, and allow password recovery through the login page if access is ever lost.

Players who want details on who issues our licence and what it covers can read the dedicated page on our licence, since the regulator behind that licence also sets the framework for how account and verification data is handled. We do not use the documents collected for verification for any purpose outside confirming identity and payment ownership, and we do not request further categories of personal data once an account is verified.

Support can be reached by live chat or email, available 24/7, for any question about what has been collected on a specific account or how long a verification check is taking.

Data We Collect at a Glance

The table below sets out the main categories of information handled on the account.

Each category is tied to a specific step in the account lifecycle, from opening the account to the moment a payout is released.